Frequently Asked Questions

Everything you need to know about shopping with LACES.

How long does shipping normally take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.

What payment methods do you accept?

LACES accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled fibers, and we work exclusively with certified fair-trade factories.